Review Time
I found that the premium service wasn't suitable for my trading approach, so I opted for a refund under their 30-day money-back guarantee. The support team assessed my request and handled the refund seamlessly. The amount was returned to my account within the promised timeframe. Although the product didn't meet my needs, I value the professional management of the refund and the quick response from the support team.
Decent indicator, but the handling of subscription renewals and refunds is lacking. Renewed unexpectedly, cancelled right away, and refund was denied. Disappointing inflexibility for a loyal customer.
I feel compelled to alert potential customers: Do not trust this company with your credit card information. They charged me an exorbitant $719.88 USD for a second year of subscription without any prior notice. I reached out to their support right away to explain that I hadn't utilized the service and had no plans to renew. For a charge this significant ($700+), any respectable business would issue a refund upon immediate cancellation. However, they refused, citing their "Terms of Service" to retain my funds. I even filed a dispute through a payment platform, but they contested it solely based on the technical billing agreement. In the end, it seems they prioritize trapping a customer for $720 over their own reputation. Taking such a large sum for a service that isn't being used is downright unethical. STAY AWAY.
Completely Unsatisfactory Experience! They are unwilling to provide a refund for a yearly subscription that was never activated. I accidentally selected the annual plan instead of the monthly one, and they refuse to refund me! Additionally, they take weeks to respond to messages. This feels like a total scam!
I bought a one-year subscription and within an hour asked for a full refund. I was told to deal with it. Despite their claim of a 30-Day Risk-Free guarantee prominently displayed on their website, the customer service was horrendous. I strongly advise staying away from these deceptive practices.
This indicators look very promising unfortunately I feel to overwhelmed because I'm not experienced enough in this. I was chatting with Rodrigo, he tried to help me find a strategy to suit me but I feel that I need to first learn myself how to read the charts. He did understand and helped me with everything.Hopefully in a few months after I gather more information and some more experience I can get back. Thank you Rodrigo, you were very helpful and understanding !
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