I purchased the lash lift kit in August of 2025, but my shipping address was incorrect. I contacted to support to have it changed before it was shipped, but I one responded to me for weeks. I was unable to pick up the package as I had moved, so I did not receive what I bought. I again reached out to customer service asking for assistance. It took two months 10/23/2025 to hear back from anyone at the support center. I still had not received my order. I had sent multiple emails and replied to the automated thread, hoping someone would respond. When someone did in October I was given a code to use on the website to replace the order I hadn’t received. The code didn’t work. I responded and months later still no assistance. I had to do a chargeback from my bank to get a “refund”. When trying to reach out to customer service to let Luxe know what happened, I didn’t hear from them again until 01/2026. Their customer service team took months to respond to any of my requests, offered me a code instead of a refund and ultimately never helped me. Theo latest to get my money back was through my bank.
Claim your business profile now and gain access to all features and respond to customer reviews.
