So last year I had a disappointing experience with this company and left a review saying so. Luxe Cosmetics apparently did not like what I had to say, and flagged my review, claiming they did not believe it was based on a "genuine experience". This, after I had paid for my order, and waited months for them to finally deliver (some 4 months after my original order & payment)! During that time, I tried countless times to communicate with them, only to be ignored. And after everything they put me through, they had the nerve to claim my review is fake?? By the way, at the time I wrote that review, I found many, many others on this site also complaining that they had not received their orders and were having a hard time getting anyone from Luxe Cosmetics to respond to them, so my case wasn't anything unique. Now I wonder, how many other negative reviews have they successfully had deleted to boost their rating? Trustpilot, for its part, had apparently tried to contact me to let me know I needed to submit documentation of my experience to ensure my review stayed up. My case is from December 2024; I no longer have my order confirmation number, receipt, or unanswered emails to this company. How was I expected to submit proof on an older case? (In fact, I was so frustrated with Luxe Cosmetics that when my kit finally arrived, I didn't even use it; I gave it away & wanted nothing more to do with them.) Now I'm disappointed in Trustpilot as well for allowing this company to wrong me again by silencing me. Luxe Cosmetics can go ahead & flag me again & get my review booted, but nothing will change the fact that they are a lousy company that takes customers' money & fails to deliver their products in a timely manner, if at all. And I will continue doing what I can to steer people away from them, if not on this site, then on others. Edit: I'll add that if this company were as quick to reply to their customers' inquiries about their undelivered orders as they are to reply to reviews on this site, they would be doing so much better. Not surprisingly, I think they were once again ready to have my review deleted (this after saying they don't do that), because as soon as this went up, I received an email from Trustpilot saying that Luxe Cosmetics were requesting more details in order to recognize it as being genuine (they were requesting my full name and email, which I provided; I'm assuming that checks against their records on orders). Hopefully they can rest easy now knowing I'm not being paid to post fake negative reviews. They just genuinely have unhappy customers.
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