Placed order Dec 1, order was ready to ship by Dec 4. I ordered these as a Christmas gift thinking I had plenty of time to receive them. Christmas past and my order still has no arrived. I reached out to their customer service email which was absolutely awful. I got back a very generic message and no updates on why it was taking my order so long to ship out. After a week of getting nowhere with customer service, which by the way there is no phone number to speak to an actual representative, I contacted my credit card to retract the charge. It was only then did I get a email from Luxe Cosmetics with updates on my order and it is finally now in transit. It is Dec 31, I still have no received my order. I will never order from this place ever again. I don't care how good the product is. The customer service is terrible.
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