I made a purchase after seeing multiple ads online. On December 4, I ordered the deal for 20 lights along with 20 complimentary cases, and added a camp light after a discount popped up post-purchase. I intended to use the headlamps as Christmas gifts. However, the package arrived 11 days later from overseas, on December 15, and to my shock, it contained none of the headlamps! Instead, I found only the 'free' empty cases and the camp light. My order confirmation indicates it’s complete, with no pending items. I did not pay $279 for just cases. 😠😔 Reaching out to the support team has been frustrating. There’s no phone number available, just an email address. I've sent two emails and a message via social media, but after three days, I still haven’t received a response. So much for the holiday season! I hope they resolve this issue and it's not a scam. Perhaps it was an honest error, but the slow response from customer service is unacceptable! If you need to process a return, good luck—it’s through that same email. I'm truly disappointed. 😔
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