I just received a bag for my wife, and the stitching on the side pocket flaps was already coming undone, with about an inch unstitched. When I contacted support, they offered me a different damaged bag or a $100 voucher. Why would I want another damaged item? Tomorrow is Christmas, and I'm in a tough spot. They even suggested I buy another bag. Are they serious? I haven't heard back from them, which is frustrating.
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We are more than just a bag store online.
At LUXICAS, our products are REPLICA 1:1, at Top Quality that always makes you feel authentic 100% with the same quality.
We make sure to offer customers the high-quality trendy bag yet budget-friendly products as well as excellent customer service you can’t find anywhere else.
