I cannot fault the customer service of this great little small business. I ordered two shape suits which unfortunately were not to my style or taste and so requested a refund.I emailed on a Saturday and received a reply the same day. I was offered to choose an alternative item that may be more suited to my style/taste for free, and at the same time I could keep my items. I didn't want to request another one so I simply replied that I would like a refund and asked for a return form etc. The lovely sales manager (Stefanie) then told me that my refund had been processed, to contact them if I needed further assistance and at the same time I would not need to return my items to save any inconvenience. At this time, I am awaiting the refund and if this goes through without any issues, I honestly cannot think of a higher level of customer service from an online retailer!
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Empowering women to look and feel their best in their skin through quality shapewear that delivers on its promises. Shop now at luxmery.com and join us on our mission to boost confidence, one woman at a time.
