NSW Department of Fair Trade has publicly advised against trading with Luxo Living. For good reason too - our bed never arrived and no communication was provided.
We called the phone number and used live chat on the website (they weren’t answering email). Every time it was the same repeated script that the “matter was urgent” and we were being forwarded to the dispatch team and “not to worry” and they will “be in constant soon.” All lies.
Only when we placed a PayPal dispute and escalated to a claim did ‘Gil’ reach out trying to blackmail us into closing the claim. All correspondence was sent straight to PayPal for a full refund. This company is the definition of shady. DO NOT BUY FROM THEM. We have reported them to the ACCC and NSW Fair Trade as further evidence in their history of complaints.
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