Sorry for my poor English. Recently, I had to register with Luxon pay for work. I have registered and passed verification. But I couldn't manage to set up two-factor authentication in any way. In the mobile application, it was constantly reset, and it was proposed to go through the verification procedure again. On the web version of the site, two-factor authentication was set up without my participation, so I had to reset it twice through support. When we dropped it the second time, we created a query with the girl in support luxon.com where I even recorded a video of the Luxon Pay mobile app. My request was assigned the Ticket ID number: 88704. A few days later, I received an answer that outraged me extremely. Instead of fixing the error in the Luxon Pay application, I was sent back to install two-factor authentication on the web version of the site. Two-factor authentication via the mobile app is still not being installed. I checked it out. Are you ready to entrust your personal money to a company whose technical department cannot fix an error in a mobile application? I'm not. I asked the support service for the management's contacts in order to leave a complaint about the work of the technical department. I was given two addresses document-luxon.com and support-luxon.com . My request was blocked at the first address. The letter has not been sent. I left a request at the second address, but it's been almost a week now, and they haven't answered me. I really hope that at least public disclosure will help, and my complaint will reach the management. There is no desire to trust such a company.
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