A complete scam…. So I bought an advent calendar which I ended up not wanting, so I returned it. The process itself it is a nightmare. You have to talk to a chat and send pictures and then they send you a link to buy the shipment. It is so convoluted I am pretty sure was designed to make never want to return what you bought. But the advent calendar was expensive so I did it. I filled out everything and send it back and then nothing… I tried to get feedback and the only response I got was they will get back to me when they scan the product. No matter how much I try to get information on this the answer is always the same. And today I found out they put on a membership I never applied for or wanted and took 89 sek of my bank account. I cancelled but obviously they took my money and it is only in place for next month. So I got no reimbursement of the advent calendar and lost more 89 sek. Great… scam. Hope people won’t fall for this.Also they will say they have it informed when you buy that the price is together with membership. This is a lie! (As you can see on other reviews) I am very well aware that there were two prices. When I bought there were two bonus: one with the membership and one without. And I clicked the one without. Still magically I got the membership. And there was no warning whatsoever of this or that I will have to start paying this month. This is how to they trick you and how they get money from you!Disgusting policy…EDIT: They have answered. The same way they always but solving my return problem that it is too hard. At this moment I don’t care for the membership. It is lost 89 sek. But I want my money back from the return!!!!
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Luxplus är en medlemsklubb där du kan få skönhets-, wellness- och vardagsprodukter till några av de lägsta priserna online. Med ett månadsmedlemskap får du tillgång till exklusiva erbjudanden och förmåner som växer månad för månad, såsom beauty cash och brand discount. Som medlem får du alltid möjlighet till gratis leverans.
Luxplus is your way to beauty.
