I contacted Luxsy Jewels to enquire why I didn't receive my 10% discount, as advertised for first time purchases. I didn't receive a response. Then, my order didn't arrive on time (a gift for a work colleagues 50th birthday). I was told that the item was out of stock, yet it was still being advertised as in stock on the company's website, and I was able to add to basket. I was also told that I had been sent an email from Luxsy Jewels to explain that my item was out of stock and I was given the option to choose another item of jewellery. This did not happen, I did not receive said email, otherwise I wouldn't have been prompted to send the company a message to track my late parcel. I conveyed this information to the company, yet the only response that I have received is a standard email to explain that my refund will be processed.Overall, I received poor customer service and consequently I will not be using this company for future purchases.
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Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
