Review Time
Luxsy Jewels offers premium craftsmanship at reasonable costs for everything from bold chains to 925 silver rings. Jewelry that shines every day, beautiful finishes, and quick delivery. Feel the difference by shopping now!
I contacted Luxsy Jewels to enquire why I didn't receive my 10% discount, as advertised for first time purchases. I didn't receive a response. Then, my order didn't arrive on time (a gift for a work colleagues 50th birthday). I was told that the item was out of stock, yet it was still being advertised as in stock on the company's website, and I was able to add to basket. I was also told that I had been sent an email from Luxsy Jewels to explain that my item was out of stock and I was given the option to choose another item of jewellery. This did not happen, I did not receive said email, otherwise I wouldn't have been prompted to send the company a message to track my late parcel. I conveyed this information to the company, yet the only response that I have received is a standard email to explain that my refund will be processed.Overall, I received poor customer service and consequently I will not be using this company for future purchases.
I expected to receive my order much sooner, so I contacted customer service for an update after placing my order a few days ago. In a timely response, they informed me that my order was prepared for shipment the next day. They offered me a complimentary £25 gift with my order to make up for the inconvenience.I award them five stars for their outstanding customer service because of this. This is unquestionably a reliable website that goes above and beyond to satisfy its clients.
The item's received were amazing quality however the customer service is poor! Sent three emails since 25th December and no reply to any also sent a return request for the replacement of bracelet in a bigger size return is still pending 2 weeks later! I will be returning the whole order now for refund due to the company ignoring my emails! Reporting the company also!
I'm happy with all of my 925 sterling and steel jewelry, but I'm disappointed to learn that some rings and all of the Cubain chains are made of brass. Thus, it cannot continue indefinitely. even though it will cost more, should request a personal design with 925 sterling. In any case, they will be gifts for friends. I never wore jeweley made of brass. I apologize.
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Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
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