Using the chat format for my change of date was quite slow & it did not follow my instructions when asking for confirmation. I gave the date change but it confirmed my original dates so decided to ring to speak with an agent as dealing with a bot is quite irritating. Charlie H provided good communication & got back promptly after speaking with the hotel with date change & confirmation. For the future, I prefer to speak with someone rather than the chat format. Good outcome so thank you.
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