I encourage you to review recent feedback before sending your watch here. My experience has been one of the most distressing service interactions I've faced. Despite their polished online presence, my experience highlighted that the positives ended there. I regret not exploring authentic customer feedback earlier. There appear to be two businesses with similar names—one for repairs and another as a holding company. The repair service reportedly went into administration, yet they continued to accept watches for servicing. If I had known this, I would have reconsidered. I’m sharing this to assist others in making informed choices. I highly recommend checking multiple independent reviews, as I've learned I'm not the only one facing these challenges.
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Our main service centre is the building of 16-18 Hatton Garden and houses 12 brand accredited watchmakers, a dedicated vintage department and an entire refurbishment & polishing department.
We are proud to be one of the largest and most brand accredited service centres in the world (with service centres in both the UK and USA) and were recently the subject of short documentary made by CNN International which was broadcast across the globe and was also featured in The New York Times.
You can drop your watch off at any of our 2 locations in London (Hatton Garden & Canary Wharf), Manchester (Harvey Nichols) or New York (Madison Avenue) and no appointment is required.
You will be greeted by one of our technicians who will discuss your required repair and provide you with a detailed receipt once your watch is booked in.
Alternatively, you may send your watch to us Free of Charge by ordering our, pre-paid, secure, tracked and insured (to £25,000) postage pack.
We pride ourselves on our rapid turnaround time merged with the highest quality craftsmanship.
It is rare that any job is 'too large or too small' and we are often able to carry out part repairs such as glass replacements, crown replacements, bracelet adjustments and refurbishment & polishing, without the need for a full service.
Battery replacements & water resistance testing are carried out the same day, along with a water & pressure resistance test and receipt.See more
