I ordered a bed from Luxusbetten24 on 27 November, with a stated delivery time of 3–4 weeks.
After the initial delivery window passed, I had to contact them myself. I was told delays were due to Black Friday and Christmas sales and that delivery would be mid-January. While disappointing, I accepted this explanation.
Now it is late January, and the situation has only worsened: phone contact is no longer possible, emails result in vague responses, my case was “escalated to a specialist team” with a promised response in 3–5 working days — no response came.
Today I was informed that my order is “still being processed by the manufacturer” and that Luxusbetten24 cannot obtain binding status information or a delivery timeline from them.
Most concerning: the company has now admitted they do not even have clear status information from their own manufacturer. This means they cannot tell me where my bed is, whether it is finished, or when it might realistically ship, more than 8 weeks after purchase.
For a company selling premium-priced products, this level of service and organisation is shocking.
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