I ordered a sofa at the end of November and nearly three months later I still have no delivery, no tracking code, and no real proof that my order even exists. Every week I receive the same copy‑paste message claiming that my sofa is “in the warehouse in Hanover” and “will be shipped next week,” yet nothing ever happens.
My online account hasn’t shown a single update since the day I placed the order — not even a basic automated status change. For a company of this size, this is completely unacceptable and raises serious concerns about transparency and reliability.
I have contacted customer service multiple times. I was promised a tracking code “as soon as DHL picks it up,” but DHL does not take weeks to collect a shipment. Their explanations simply do not add up. I even received a phone call saying my order would be marked as urgent, yet still no progress.
I am in my eighth month of pregnancy, I have a one‑year‑old child, and living without a sofa for this long has made daily life unnecessarily difficult. Instead of support, I keep getting vague excuses and empty promises. At this point, I feel like I am being misled.
Unless this company provides immediate, verifiable proof that my sofa is ready for dispatch — including an actual tracking number — I will have no choice but to cancel the order and request a full refund.
I am sharing my experience here because I want other customers to be aware of what they might be dealing with. I truly hope the company finally takes this seriously.
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