This has been one of the worst purchasing experiences I have ever had.
I ordered a bed with a stated delivery time of 2–3 weeks. In reality, it took almost 8 weeks to arrive. During that time, I had to send multiple emails and call customer service repeatedly. I was told several times that I would receive a callback — which never happened. I always had to call again myself.
When a delivery date was finally scheduled (between 14:00 and 18:00), I waited the entire day at home. No one came, and I was not informed of any delay. The bed was eventually delivered at 19:00. By that point, I had already dismantled my old bed and had no place to sleep.
After assembling the new bed, we discovered that it was defective. The inner construction does not properly fit into the slatted frame support, which means the slatted frame cannot be secured or lifted correctly. The mattress moves every time you lie down. Additionally, only partial assembly instructions were included.
Customer service then offered an exchange but refused to provide dismantling and reassembly — even though they offer assembly services on their website for an additional fee. As this is clearly a warranty case involving a defective product, I expected a solution without additional burden.
To make matters worse, I was 38 weeks pregnant during this entire process and have now given birth. I am currently at home with my newborn and still dealing with delays and organizational stress. The forwarding company was supposed to contact me for the exchange — but has not done so.
The lack of accountability, poor communication, delivery delays, and refusal to provide a reasonable solution in such a sensitive situation have been extremely disappointing.
I cannot recommend this company based on my experience.
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