Scammed me out of lots of $$ paid for extensions and have given me the run around in a series of emails. They don't have a phone # you can call. When I ask for a call, they act like they didn't see.I ordered extensions weeks ago and the package never came to my door. This has happened before in my townhouse development, but the online support advised I had shipping protection and to file a claim which I did.That team keeps denying me moving forward because I went to Florida like I do for the winter season. They're claiming I need a police report, well my local sheriff doesn't do online reports only in-person! When I explained this, Brindy gave the same repeat answer. Their online customer support advised that I didn't need a police report, so I'm getting two different stories and the situation not rectified at all. This was my first time ordering from them as I usually use a different company, and this experience has soured me and I've advised my salon colleagues as well.Dec 13, 2024 update: They responded and gave me a refund. I hope their future service improves with their shipping protection and I thank them for doing the right thing, so I added more stars. I recommend everyone be on top of shipment tracking during the holiday season with them!
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Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world.
