Review Time
HELL NO!!!
Do not purchase from this business!
Lucy totally screwed up two orders. They shipped not one but two orders to the billing address which I 💯 KNOW I double checked before hitting send.
Luxy is trying to blame me for not double checking which is 100 a LIE or my search engine which again is 💯 a LIE!!! I order all the time on the same search engine and this has NEVER happened to be let alone twice from the same place!!
I thought the first order didn't go through and did not find an email confirmation so after almost a month I ordered again and LUXY fooked up the shipping address TWICE!!
After my second order didn't come in I called my payment card and they said I had not one but two payments to Luxy YET I DID NOT RECEIVE EITHER SHIPMENT!!!
HELL NO!!! Do not purchase from this business! Lucy totally screwed up two orders. They shipped not one but two orders to the billing address which I 💯 KNOW I double checked before hitting send. Luxy is trying to blame me for not double checking which is 100 a LIE or my search engine which again is 💯 a LIE!!! I order all the time on the same search engine and this has NEVER happened to be let alone twice from the same place!! I thought the first order didn't go through and did not find an email confirmation so after almost a month I ordered again and LUXY fooked up the shipping address TWICE!! After my second order didn't come in I called my payment card and they said I had not one but two payments to Luxy YET I DID NOT RECEIVE EITHER SHIPMENT!!!
I’ve been a customer of Luxy since 2017 and ordered 15 sets of extensions from Luxy Hair, and I keep coming back for a reason. Out of all those orders, I only had one set that wasn’t up to par—and their customer service handled it quickly and without any hassle. They sent me a replacement, no stress, which honestly says a lot about a company.I’ve tried other brands here and there, but the quality has never matched what I get from Luxy. The hair is consistently soft, thick, and blends really well with my natural hair. That’s the biggest thing for me—it actually looks natural and not obvious. Another huge plus is how little they shed—even when I’m brushing them, it’s minimal, which makes a big difference over time. And while I'm wearing the extensions as long as I occasionally brush them throughout the day I see very little tangling, if any. Between the quality and the way they handle customers, they’ve earned my loyalty. Definitely one of the few brands I trust when it comes to extensions. And just for reference I've ordered hair extensions from 4 other big name brands and countless cheaper sets from eBay back when I first started buying extensions and still went back to Luxy every time.
I had Haven color match me and recommend my extensions for my wedding day. She was super fast, super accurate, and really fun to chat with! I got a really solid color match with her and other companies I tried I feel like didn’t get my color quite right. 10/10 recommend her for ease and important color matches! 🤍
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Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world.
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