luxylist.it

I wanted to like them but..

They def add fake reviews hurriedly.I initially liked the website, even actually received two gifts and then one of the items went out of stock and credit was issued to me almost immediately, hands down, great job.I was trying to communicate about how much fees I would pay, never received any clear answer but some links to their "rules" that they reluctantly email you communicating in a very cold tone which at first I was "ok, small business, folks are busy, we are annoying".Especially when it comes to picking up gifts, people have no patience, understandable.My last gift however was never processed, sold out.I asked twice to issue me credits at least,Sam had time to fire back not-so-friendly emails immediately but no, not to issue credit.He wanted me to wait extra three days to get credit, I totally got the message, asked to refund my gifter and close my account.He would mock me on purpose avoiding processing gifts in the future, I knew that.Hating random people on internet over a gifted dress is crazy.Especially when you are a student on a budget.Needless to say he deleted my account probably before I hit the "send" button on email (yeah so busy).Now, for their "verification" process I was pressured to explain the origin of my foreign email and nickname( I am an immigrant), when I suggested to verify myself with state ID/tax id, other legal documents, they declined!I should have left right there tbh.I felt discriminated and the fact that my emails were answered immediately but credits not being processed....I felt like it was on purpose.I also was not comfortable posting this review until I changed my address because they had the old one.Luckily I registered on another website that verified me with my US documents without any issues!

Date of experience: May 09, 2025