Review Time
They def add fake reviews hurriedly.I initially liked the website, even actually received two gifts and then one of the items went out of stock and credit was issued to me almost immediately, hands down, great job.I was trying to communicate about how much fees I would pay, never received any clear answer but some links to their "rules" that they reluctantly email you communicating in a very cold tone which at first I was "ok, small business, folks are busy, we are annoying".Especially when it comes to picking up gifts, people have no patience, understandable.My last gift however was never processed, sold out.I asked twice to issue me credits at least,Sam had time to fire back not-so-friendly emails immediately but no, not to issue credit.He wanted me to wait extra three days to get credit, I totally got the message, asked to refund my gifter and close my account.He would mock me on purpose avoiding processing gifts in the future, I knew that.Hating random people on internet over a gifted dress is crazy.Especially when you are a student on a budget.Needless to say he deleted my account probably before I hit the "send" button on email (yeah so busy).Now, for their "verification" process I was pressured to explain the origin of my foreign email and nickname( I am an immigrant), when I suggested to verify myself with state ID/tax id, other legal documents, they declined!I should have left right there tbh.I felt discriminated and the fact that my emails were answered immediately but credits not being processed....I felt like it was on purpose.I also was not comfortable posting this review until I changed my address because they had the old one.Luckily I registered on another website that verified me with my US documents without any issues!
LuxyList is convenient, and I love the idea, but I was disappointed when my gift was out of stock and I received LuxyCredits instead. The service charge was a bit confusing, and I wish there were more choices on how to use those credits. Great concept, though.
I’ve had mixed experiences with LuxyList. It’s easy to use and I do get gifts fast but, I was disappointed that a recent gift I got was out of stock. Instead of letting me choose something else, I was given LuxyCredits. However, when I tried to use them, I was charged an unexpected 15% fee. Overall, I’m satisfied with the gifts I’ve received through LuxyList, but it would be great if there were more options for out-of-stock items and if the LuxyCredits system were more transparent.
I am happy with LuxyList but I've had few minor issues. For example,I once had a gift arrive late. While the customer service was helpful,I would have preferred a more proactive communication about the delay . Overall it's a good experience . Much better than Amazon wishlist . Recommended!
I've used LuxyList several times to send gifts to my favorite influencer and each experience has been perfect. The gifts arrive quickly, and the thank-you videos are such a nice touch. I recommend LuxyList to anyone who wants a fun way to send surprise gifts.
My girlfriend and I ordered something for our favorite performer. There were issues with the wrong address being given to the place. The order had to be placed 3 times and we were patient but the entire time there was barely any communication unless we reached out to them. We get things happen but then she finally gets the gift and she can’t even wear it for us because they got the wrong size. At this point we were annoyed and reached out only to be told it was her fault and just a generally rude and dismissive response. In all honesty we were going to give a 2 or 3 out of 5 then we noticed all of the reviews recently look fake. Are you guys really spamming 5 stars? Just makes me think something sketch is going on
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LuxyList is a secure, fanmail concierge service for creators on TikTok, Instagram, Twitch, and YouTube. We are the safest way to receive luxury gifts from fans and followers around the world.
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