Received an annual home insurance renewal quote with a staggering 60% increase. I attempted to cancel the auto-renewal online but was unable to do so, so I called the service team. I requested written confirmation of the cancellation, only to be informed by a representative that "We don't do that - it's not part of our service." I then asked for a complaint to be filed and was placed on hold for over 10 minutes, only to be told that the team leader confirmed this is not a service they provide. I don't hold the representative responsible, as they are constrained by these frustrating, customer-unfriendly policies. It is unacceptable to be unable to cancel an auto-renewal online and to be denied written confirmation. Additionally, I have secured alternative insurance at a lower rate, which contradicts the claim that price increases are standard in the market.
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LV= General Insurance, part of the Allianz Group, help over 4.5 million customers to look after the things they love such as cars, homes and pets.
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