I note that most people seem to rate this company highly on the basis of cost , an easy to use web site and friendly sales staff (as they would be). I thought the same until I had to make a claim after someone collided with me. The treatment I had from LV was appauling. The case dragged on for a year, communication was poor and their understanding of the traffic situation and road rules where the accident happened non existent. At the end of the day they ruled that the accident was a joint responsibility then proceeded to increase my premium by over £200 despite me having a 6 year NCB. This increase was way above average for someone in my circumstances and when I asked them why that was they said they could not tell me. I will never use LV again and I have given them 1 star because I can't give them 0 stars.
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LV= General Insurance, part of the Allianz Group, help over 4.5 million customers to look after the things they love such as cars, homes and pets.
LV= Life and Pensions help support over a million customers and members to protect futures, families and finances through products such as life insurance and retirement solutions. 💚
