I purchased a DT Swiss ARC 1600 wheelset from LVR Cycle, specifically requesting an XDR SRAM freehub. Instead, I received a Shimano version. After opening a support ticket, they sent the correct freehub, but when my trusted DT Swiss dealer tried to install it, they found the wheel was defective and blocked when mounted on the bike.Since then, LVR Cycle has avoided taking responsibility. They keep telling me to handle the issue through my local DT Swiss dealer and have ignored my emails when I requested that they cover the cost of the freehub replacement and warranty handling, which my dealer is now managing.This is unacceptable for a premium and expensive product. Poor customer support and zero accountability.
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Magasin de vélo situé à Béziers en France.
Nous proposons la vente et la reprise de votre vélo en local ou sur Internet. Possibilité de commander en ligne votre matériel vélo et vos pièces-détachées.
Revendeur officiel BMC, Cannondale, Mondraker, Colnago, Haibike, Granville, 3T, Berria et Winora.
