We ordered a substantial amount of wine from LWC WINES bring very specific about the vintage. Unfortunately they delivered the wrong vintage saying they didn’t notice what we had requested 🤔 but to try it anyway as it would probably be okay. It was tannic, undeveloped and definitely not drinking hence our reason for requesting the specific vintage. !! We requested a refund and were told we couldn’t have a refund until they had collected the wine and it was checked (although we had to pay up front before receiving the wine). The wine was collected a few days later and credit control would be in touch within the next few days. We had to do a lot of chasing up with phone calls and emails just to get our money back when it was their fault in the first place ! (There was no question of reimbursing us for the horrid bottle that we had to taste.) We were then told head office must approve the refund. Days later we finally received half the refund and were told we would get the balance a day later. This didn’t happen. Another phone call to chase them. We then received the balance which was wrong so had to call again. Finally someone pulled their finger out and called to give us a credit card refund for the balance on 23rd May more than a month later of ordering the wine). What a way to treat new customers. We now hope to find a reputable wine supplier.
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We are the UK’s largest independent drinks wholesaler, delivering beer, wine spirits and soft drinks to over 15,000 customers. Our national depot and distribution network sets allows us to provide deliveries when you need them, on a same day or next day basis.
We are 100% customer focused – we buy on behalf of our customers in relation to their needs and are able to provide the best balance of price, range and service the industry has to offer.See more
