This company is undoubtedly the worst telecommunications provider I have ever encountered, and I strongly advise anyone considering them to look for alternatives. My experience was nothing short of exasperating and felt more like a scam than a genuine service. After running out of data, I attempted to upgrade to a larger bundle through their app, but it continuously displayed error messages and refused to process my purchase. This occurred outside of their so-called customer service hours, leaving me without assistance. Meanwhile, they drained my top-up credit automatically, charging me for minuscule amounts of data — without allowing me to apply the credit to the bundle I wanted. I essentially lost my money for nothing. The next day, after enduring a lengthy hold time, I finally spoke to a rude and unhelpful representative who simply said “bad luck.” No refund, no solution, and zero accountability. The app is broken and unreliable, making account management impossible. It's hard to believe this is a legitimate telecommunications provider — everything about this company feels shady, disorganized, and misleading. Their business model seems to depend on people giving up on recovering small amounts of lost money. Their customer service is disgraceful, and their technical systems are unfit for purpose. 0/5 – Avoid this company at all costs. They are not only incompetent but also dishonest.
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