Review Time
I've been trying to contact their customer care team for over A WEEK now! I called a few times a day, morning and afternoon, but no one answered!! The longest wait time was 50 mins, still no one picked up!! I just simply need to do an eSim swap for a new phone. I've also tried to do it online but kept getting a red error with no explaination what it was, and can't get pass that screen! Terrible experience! If Lyca mobile still cares, please help me out!!
Summary: Avoid the company; it's incredibly frustrating! Details: I had a very difficult experience trying to activate one of their eSIMs. After purchasing online and following the activation steps, including scanning the QR code, I never received a mobile number. There was also no email confirmation from the company. However, they did take my money! I spent over an hour on hold with customer service, only to be directed to an AI chatbot that was unhelpful. When I finally reached a representative, they couldn't locate my registered email and suggested I email for a refund. The amount is only $6 (if it seems too good to be true, it probably is), but I'm worried about being enrolled in auto top-up, so I'll explore that option! It's best to skip this company and choose a more reliable one.
Summary: Avoid this service at all costs! Details: I had an awful experience trying to get one of their eSIMs to function. After purchasing from the website and following the activation steps, including scanning the QR code, I never received a mobile number. Additionally, I didn't get any email confirmation. They took my money, though! I spent over an hour on hold with customer service, only to be directed to their AI chatbot, which was unhelpful. Eventually, I managed to speak with a representative who couldn't locate the email I used to register and merely suggested I email for a refund. It's just $6 (if something seems too good to be true, it probably is), but I'm worried about being enrolled in auto top-up, so I’ll proceed cautiously. It's best to steer clear of this service and choose a more reliable option.
I signed up, but they claim they can't find my registration email or name, even though the full $110 was deducted from my account. I never received any activation emails. I called and emailed them, but still no response. I've reached out to three different email addresses, including the one from a review site, and have received nothing. I've been waiting for three weeks.
I really question how they are even permitted to operate in this region. There is absolutely no customer service. Like many others, they took my money and disappeared. I can't get my SIM card activated, even though all my documents are valid. No one answers the phone, and the live chat is unresponsive. I've lodged a complaint with the relevant authorities.
WARNING: The company is a complete disappointment - DO NOT PURCHASE! I regret giving them any money. I bought a prepaid SIM earlier this month, and from the moment I tried to register, it has been a chaotic experience. The app consistently shows the same useless ERROR. Their so-called "customer service" is non-existent. I spent hours on hold, only to hear empty apologies while no one answers. I sent several emails over a week ago and received no response. Their chatbot is pointless, stuck in a scripted loop that can't address even the simplest issue. It genuinely feels like they take your money and disappear. The difference with their service in other regions is embarrassing; they are actually helpful there. Here, it feels like they don't even try. It's frustrating and infuriating to see such a negligent operation. AVOID AT ALL COSTS!
I want to express my gratitude to the customer service representative who patiently addressed my concerns regarding SIM card activation. As a senior who is anxious and not very tech-savvy, I truly appreciated her time and effort, even though the call ended abruptly, preventing me from thanking her properly.
This company is undoubtedly the worst telecommunications provider I have ever encountered, and I strongly advise anyone considering them to look for alternatives. My experience was nothing short of exasperating and felt more like a scam than a genuine service. After running out of data, I attempted to upgrade to a larger bundle through their app, but it continuously displayed error messages and refused to process my purchase. This occurred outside of their so-called customer service hours, leaving me without assistance. Meanwhile, they drained my top-up credit automatically, charging me for minuscule amounts of data — without allowing me to apply the credit to the bundle I wanted. I essentially lost my money for nothing. The next day, after enduring a lengthy hold time, I finally spoke to a rude and unhelpful representative who simply said “bad luck.” No refund, no solution, and zero accountability. The app is broken and unreliable, making account management impossible. It's hard to believe this is a legitimate telecommunications provider — everything about this company feels shady, disorganized, and misleading. Their business model seems to depend on people giving up on recovering small amounts of lost money. Their customer service is disgraceful, and their technical systems are unfit for purpose. 0/5 – Avoid this company at all costs. They are not only incompetent but also dishonest.
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