I've been waiting over 9 weeks for a refund of €29.80 due to an overcharge (I was charged three times for one bundle). I contacted customer service, but all I received were the same automated responses repeatedly. Recently, I was told that my bundle expired, so they can't process the refund... it seems like there are some inept people working there. I do not recommend this network to anyone new, as the signal is unreliable in many areas (you will have to pay for 5G, while some networks offer it for free). This is the worst network ever. UPDATE: My issue is still unresolved; I'm still waiting.
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