Appalling customer service with just standard replies even when it doesn't address your issues. The number they say to use when calling from abroad, is NOT ASSIGNED so I have no means of talking to anyone to cancel an auto renewal. Have now sent some 6 emails with not one reply addressing the issues I have raised but continuously telling me to use my phone to address the issues. I had a temporary ESIM for travelling to the UK and no longer have access to it so can't follow through what they are telling me to do , which is the standard reply . A VERY FRUSTRATING experience. Could NOT recommend Lyca mobile to anyone ADDITIONAL INFORMATION:This is not new information and has been send some 3 times already but here we go again.Lyca mobile number- 074308703080Frequently dialled number- 0800 170 1177 Abbotts UKLast used the phone- Dec 16th 2025I am no longer is possession of the lycamobile as it was purchased for a trip to the UK in early Dec.This was purchased as an E SIM card online.Inadvertedly when I received an email advising that I was short on data( I wasn't) I purchased additional data around Dec 10th and applied autorenewal. with my Credit Card -9126This was my mistake. I am now trying to cancel this auto renewal . I LIVE IN CANADA.so am 7 hours behind the UK time.PLEASE you have all the info you received PLEASE cancel the auto renewal. I have no access to do anything this end so please don't ask me again to sign into my account. It no longer exists. Also I can't call you directly as I've tried and it says the number for international calls is not assigned.Emails were sent Jan 12th,Jan 13thJan 17th and Jan 20th through my email address - which you already have. PLEASE DO NOT SEND ME A STANDARD REPLY again as none of it is relevant to my issue that I am trying to resolve. Thank you
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