Review Time
Registration failed and instead of trying to be helpful, the customer support talked over me for a minute and told me to go to a physical location to solve the issue or contact by mail, which, of course does not work. Huge waste of time and nerves.
Very disappointing experienceUnfortunately, my experience with Lyca has been extremely disappointing. The customer service has been unhelpful and difficult to deal with. I felt that my concerns were not taken seriously and that communication was lacking.Additionally, the service quality and plan structure did not meet my expectations. Overall, I am not satisfied with the support or the value provided.I hope the company will improve its customer service approach and provide clearer solutions for customers in the future.
Appalling customer service with just standard replies even when it doesn't address your issues. The number they say to use when calling from abroad, is NOT ASSIGNED so I have no means of talking to anyone to cancel an auto renewal. Have now sent some 6 emails with not one reply addressing the issues I have raised but continuously telling me to use my phone to address the issues. I had a temporary ESIM for travelling to the UK and no longer have access to it so can't follow through what they are telling me to do , which is the standard reply . A VERY FRUSTRATING experience. Could NOT recommend Lyca mobile to anyone ADDITIONAL INFORMATION:This is not new information and has been send some 3 times already but here we go again.Lyca mobile number- 074308703080Frequently dialled number- 0800 170 1177 Abbotts UKLast used the phone- Dec 16th 2025I am no longer is possession of the lycamobile as it was purchased for a trip to the UK in early Dec.This was purchased as an E SIM card online.Inadvertedly when I received an email advising that I was short on data( I wasn't) I purchased additional data around Dec 10th and applied autorenewal. with my Credit Card -9126This was my mistake. I am now trying to cancel this auto renewal . I LIVE IN CANADA.so am 7 hours behind the UK time.PLEASE you have all the info you received PLEASE cancel the auto renewal. I have no access to do anything this end so please don't ask me again to sign into my account. It no longer exists. Also I can't call you directly as I've tried and it says the number for international calls is not assigned.Emails were sent Jan 12th,Jan 13thJan 17th and Jan 20th through my email address - which you already have. PLEASE DO NOT SEND ME A STANDARD REPLY again as none of it is relevant to my issue that I am trying to resolve. Thank you
I became a customer of Lycamobile expecting basic customer respect, including communication in English, as clearly selected in the app. Instead, I received all important messages in German.Because of this failure, I did not realize I needed to take action to protect my funds — and as a result, I lost money. This was completely avoidable and is a direct consequence of Lycamobile ignoring the chosen communication language.It is unacceptable that the company refuses to acknowledge this mistake. This experience has been frustrating, disrespectful, and offensive. I cannot recommend Lycamobile and will be looking for another mobile operator immediately.I strongly urge the company to take this seriously and ensure that communication is provided in the customer’s chosen language. Treating customers this way is not acceptable.
I’ve never seen that in my entire life. Firstly, when you bought a Prepaid SIM card from LYCA Mobile, it’s really complicated. You have to pass through an app called “idnow”, it’s supposed to scan your ID but it just doesn’t work. I have tried several times. I mean, I’ve bought many Prepaid Sim in my travels, whether in Fiji, Indonesia, Australia etc… I never had any problems and the installation was very simple. Here, cause of a scan that doesn’t work, you’re stuck because you can only activate your sim through the app. And the advisors I spoke to on the phone were really unhelpful, they did nothing to resolve the situation. I've never seen such disastrous customer service. The tobacconist where I bought the prepaid SIM card was just as surprised as I was, and in the end, we were both angry because it was a waste of our time. So, I really don’t recommend you to go to LYCA Mobile, find another operator. It can only get better.
Bought a Lycamobile eSIM in Switzerland (Hello Swiss M for CHF 24) and it’s been a nightmare. I uploaded my passport and did the video selfie, but the IDnow app crashed with error E103. Since then I can’t re-verify, can’t use data, and the SIM is basically useless.I can make calls but no internet at all, which is the main reason I bought it. Support gave me a case number but no real help. I’ve wasted hours trying network resets, reinstalling the eSIM, everything problem is clearly on their side.Honestly, I regret not reading other reviews before purchasing. I would really appreciate a refund for the inconvenience because I paid for a plan I can’t even use.
Service is worse than you can imagine, no matter where you go in switzerland you get 2/5 Bars of signal, Crazy slow speeds even the biggest package i've purchased which is 300GB of highest speed internet. Crazy, never ordering again.
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