I became a customer of Lycamobile expecting basic customer respect, including communication in English, as clearly selected in the app. Instead, I received all important messages in German.Because of this failure, I did not realize I needed to take action to protect my funds — and as a result, I lost money. This was completely avoidable and is a direct consequence of Lycamobile ignoring the chosen communication language.It is unacceptable that the company refuses to acknowledge this mistake. This experience has been frustrating, disrespectful, and offensive. I cannot recommend Lycamobile and will be looking for another mobile operator immediately.I strongly urge the company to take this seriously and ensure that communication is provided in the customer’s chosen language. Treating customers this way is not acceptable.
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