I’ve never seen that in my entire life. Firstly, when you bought a Prepaid SIM card from LYCA Mobile, it’s really complicated. You have to pass through an app called “idnow”, it’s supposed to scan your ID but it just doesn’t work. I have tried several times. I mean, I’ve bought many Prepaid Sim in my travels, whether in Fiji, Indonesia, Australia etc… I never had any problems and the installation was very simple. Here, cause of a scan that doesn’t work, you’re stuck because you can only activate your sim through the app. And the advisors I spoke to on the phone were really unhelpful, they did nothing to resolve the situation. I've never seen such disastrous customer service. The tobacconist where I bought the prepaid SIM card was just as surprised as I was, and in the end, we were both angry because it was a waste of our time. So, I really don’t recommend you to go to LYCA Mobile, find another operator. It can only get better.
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