A big waste of time going to Lyca. They don’t do WiFi calling, which is not at all obvious. I spent a long time trying to work it out. Emailing support didn’t work (no response still after 8 days). Going via chatbot was useless, no chance to speak to an agent and it suggested WiFi calling was possible. Only after phoning up was told it wasn’t possible.
As I need to get a new phone contract and cancel within the 14 days, I put my cancellation request in but specifically requested they keep my account live until the 14 days were up. However, this was ignored and they’ve turned off my account early leaving me and wife with no phones until our new SIM cards arrive.
Just a useless, pointless and time wasting exercise.
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Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds.
Lycamobile is available in: Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Hong Kong, the UK, the USA, Ukraine and South Africa.See more
