Lycamobile employs predatory "sludge tactics" to trap you in auto-renewals. I moved out of the UK 18 months ago and submitted a formal cancellation request with full proof of ownership (Order IDs, Activation Dates, reference numbers). Instead of cancelling, their automated systems demand impossible information—like the 19-digit ICCID from a physical SIM card I no longer possess—just to create an artificial barrier to exit.
This is a direct violation of Ofcom General Condition C1, which strictly prohibits disincentives to cancelling. They refuse to issue a Deadlock letter, so I have unilaterally declared Deadlock and reported them to the CISAS Ombudsman and Ofcom, whilst instructing my bank to block their Continuous Payment Authority. Avoid this company at all costs; they will hold your card details hostage.
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Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds.
Lycamobile is available in: Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Hong Kong, the UK, the USA, Ukraine and South Africa.See more
