I purchased an eSIM from Lyca Mobile UK in April 2025 while in London. I no longer have access to the phone number, yet my account is still active and I am being charged for a service I cannot use.
I have contacted customer support multiple times without help, filed a formal complaint via email, and already contacted Ofcom.
I have also instructed my bank to revoke recurring payments and will initiate a chargeback if charges continue.
Lyca Mobile UK must close my account and cancel all payments immediately.
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Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds.
Lycamobile is available in: Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Hong Kong, the UK, the USA, Ukraine and South Africa.See more
