Do NOT choose this provider! The SIM card itself is alright, although if you run into any problems during your plan, then it likely will never be solved! The customer service team is unfriendly, and apparently merely has the authority to escalate your concern but not solve the issue or even get in contact with the team responsible for solving the issue. When I asked to speak to their Customer Support team, they told me: "Sorry, they do not have a phone number. My hands are also tied, as I also cannot contact the Customer Support team."
I have not had phone or mobile data service for more than 2 months after purchasing a year long plan, and was forced to purchase a replacement SIM card from a different provider. I have emailed them multiple times during the past 3 months, each time assured that I would receive a response from their Customer Support team within "5-7 business" days, however, they have taken over 10 business days (excluding weekends!) on every occasion. If you do not actively call their customer service team to follow up on the email, you will only receive a response after 21 days, to my dismay.
If any problems occur in the duration of your plan, then expect your problem to remain unsolved until you find a new provider.
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Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds.
Lycamobile is available in: Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Hong Kong, the UK, the USA, Ukraine and South Africa.See more
