In August 2025 I ordered a Lycamobile France eSIM. After payment, there was a long delay with no confirmation or activation, so I reasonably assumed the payment had not gone through and placed a second order.
Later I received confirmations for two eSIMs, which appears to have been caused by delayed processing of the first payment.
I contacted customer support immediately, explained that the second order was unintentional, and requested cancellation. Unfortunately, I did not receive a response.
From the following month, Lycamobile began charging me two monthly fees. I contacted support several times regarding the duplicate charges. I received only one general reply, and the billing issue was not resolved.
I then clearly requested cancellation of the service and asked for all charges to be stopped. These requests were not acknowledged, and billing continued. There also appears to be no effective way to cancel the service via the account or website.
As a last resort, I had to close my payment card to prevent further charges. Despite this, there were continued attempts to charge the closed card.
What concerned me most is that I later received a notification about a successful payment to Lycamobile made using another bank card whose details I have never provided to Lycamobile. I was not given any explanation for this.
Overall, this experience involved repeated billing problems, lack of effective customer support, and unresolved cancellation requests. Based on my experience, I would advise caution when considering Lycamobile France.
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