In July we had an issue with their service, they acknowledged & refunded the top-up.Next week they took an unapproved 6.99 even though the auto-top up was 'requested' to be switched off ?In August they agreed to refund & issued a refund order #. Subsequently they 'alleged' the the top had been used BUT refused to provide any detail & cancelled the refund ?In September they instructed the issue be referred to their complaints department. After 10 working days no response from their 'complaint dept.', even though their own procedure 'promises' a 5 day response time ?Then they completely ignored any further mails ? Took issue to comreg, Lycamobile stated some 'minimal' usage of the package had taken place, but provided no detail & offered a 'good-will' refund of 6.99.The above are the facts without opinion. You decide if Lycamobile follow their own procedures ? Decide if Lycamobile have a 'working' complaints procedure ? You decide, if they can be trusted with access to your money & will do as they say...?Is 6.99 the price LycaMobile place on honest business practice ? The answer: when they say in a response to a similar review this week 'This isn’t the experience we want for our customers, and we truly want to make it right.'
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