On my visit to Italy i thought to myself to use lyca mobile Italy services... worst decision ever and most appalling customer service i ever received in my entire life!!I bought their esim online and then i tried and tried and tried endlessly for 3 days to register this sim. The website will crash and will continually send you back to their rubbish "complycube" identification service. I've taken dozens and dozens of photos of myself and my documents and uploaded them on their servers only to go to next step which will say you need to enter your name and birthplace... When i phoned up customer services they will send me to local shops to be assisted, the local lyca retailers will not assist any customer because they get no incentives whatsoever apparently from lyca, all shops i visited bluntly said "you buy from me I'll help" ... Travelling half hour away to find a local lyca retailer negates the whole purpose of using online services anyway. After 4 days of trying to register this sim card i gave up and requested a refund, my holiday was nearly over anyway.Lesson learnt lyca Italy is completely useless and have appalling services, use a more trusted service provider in the future! The ratings they have here are for a good reason
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Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
