Review Time
DISASTRO TOTALE – Incompetenza tecnica e pratiche commerciali ingannevoli
"Sconsiglio vivamente chiunque dal regalare soldi a questa compagnia: un mix letale di inefficienza tecnica e totale mancanza di rispetto per il cliente.
Durante il mio viaggio, sono rimasto completamente isolato nonostante avessi pagato due volte per il roaming. Ho perso ore in chat con un’assistenza imbarazzante, incapace di risolvere un banale problema di configurazione APN. Dopo promesse vacue di verifiche tecniche e 'richiami' mai avvenuti, il servizio non ha mai funzionato. Pura vendita di aria fritta.
La cosa più grave? La riattivazione sistematica e abusiva dei rinnovi automatici senza alcun consenso. È una pratica recidiva: già ad agosto ero dovuto intervenire per fermare questi addebiti forzati. Si tratta di vere e proprie 'strategie' predatorie volte a spillare soldi in modo subdolo.
Il culmine del ridicolo è stato il tentativo di ottenere il rimborso dei 20€ sottratti per offerte mai usate. Mi è stato spacciato un operatore 'umano' quando era palese l'uso di un chatbot programmato per dare risposte patetiche e preimpostate. L'apice dell'insulto all'intelligenza del cliente? L'agente ha osato attribuire il malfunzionamento a una mia 'scarsa connessione', mentre scrivevo da un PC con fibra ottica stabilissima.
Oltre al danno economico, vi faranno perdere ore di tempo prezioso e vi prenderanno in giro con scuse puerili. Statene alla larga: è una compagnia che sopravvive grazie a prelievi forzati e a un supporto clienti che definire scadente è un complimento."
English version:
A TOTAL DISASTER – Incompetence and Predatory Business Practices
I strongly advise everyone against giving a single cent to this company. It is a lethal combination of technical incompetence and a total lack of respect for the customer.
During my trip, I was left completely stranded despite having paid twice for roaming. I wasted hours in chat with an embarrassing support team that was unable to resolve a simple APN configuration issue. After empty promises of 'technical checks' and 'callbacks' that never happened, the service remained non-existent. They are literally selling air.
Even more serious is the systematic and unauthorized reactivation of auto-renewals without any consent. This is a recurring issue: I already had to intervene back in August to stop these forced charges. These are clearly predatory 'strategies' designed to siphone money from customers in a deceitful way.
The peak of the absurdity was my attempt to get a refund for the €20 stolen for services never used. I was told I was speaking to a 'live agent' when it was glaringly obvious I was dealing with a chatbot programmed to give pathetic, canned responses. The ultimate insult to my intelligence? The agent dared to blame my 'poor connection' for the issues, while I was typing from a PC on a rock-solid fiber optic network.
Beyond the financial loss, they will waste hours of your time and mock you with childish excuses. Stay far away: this is a company that survives on forced withdrawals and a support system that 'substandard' would be a compliment to.
Yesterday I requested the porting of my old number on LycaMobile, but at first my new sim got assigned a new phone number. I was confused, so I called the helpline and in a matter of seconds they told me that it was a temporary phone number given before the porting.100% satisfied with the support. Let's see if also the plan will be as great
Please fix my SIM issue immediately.My data and SMS are working, but I cannot make or receive calls. This problem has been ongoing for almost more then a month.My ticket number is 110898592, and I have not received any solution or meaningful update
I’m extremely disappointed in Lyca. Their help support is terrible. I have a simple request to transfer my eSIM to my new phone and the process is horrendous. No one seems to care to help. I keep getting the same call support agent and he only seems to try and get rid of me with no actual help. Always has the audacity to tell me to wait for 24 hrs and resend email to Lyca. WHY THE HELL SHOULD I SEND THE SAME EMAIL AGAIN AND AGAIN WHEN I HAVE ALREADY ATTACHED THE REQUIRED DOCUMENTS?? If you don’t care to read or check the email then how and why does the content in it matters? I have been waiting for 5 days now and this process hasn’t moved a millimeter. Not just that, I had a network issue a month ago for which I wrote an email to Lyca and guess what? They replied a month later lol when I had already fixed the issue myself. TERRIBLE DISGRACEFUL SUPPORT!
DISASTRO TOTALE – Incompetenza tecnica e pratiche commerciali ingannevoli"Sconsiglio vivamente chiunque dal regalare soldi a questa compagnia: un mix letale di inefficienza tecnica e totale mancanza di rispetto per il cliente.Durante il mio viaggio, sono rimasto completamente isolato nonostante avessi pagato due volte per il roaming. Ho perso ore in chat con un’assistenza imbarazzante, incapace di risolvere un banale problema di configurazione APN. Dopo promesse vacue di verifiche tecniche e 'richiami' mai avvenuti, il servizio non ha mai funzionato. Pura vendita di aria fritta.La cosa più grave? La riattivazione sistematica e abusiva dei rinnovi automatici senza alcun consenso. È una pratica recidiva: già ad agosto ero dovuto intervenire per fermare questi addebiti forzati. Si tratta di vere e proprie 'strategie' predatorie volte a spillare soldi in modo subdolo.Il culmine del ridicolo è stato il tentativo di ottenere il rimborso dei 20€ sottratti per offerte mai usate. Mi è stato spacciato un operatore 'umano' quando era palese l'uso di un chatbot programmato per dare risposte patetiche e preimpostate. L'apice dell'insulto all'intelligenza del cliente? L'agente ha osato attribuire il malfunzionamento a una mia 'scarsa connessione', mentre scrivevo da un PC con fibra ottica stabilissima.Oltre al danno economico, vi faranno perdere ore di tempo prezioso e vi prenderanno in giro con scuse puerili. Statene alla larga: è una compagnia che sopravvive grazie a prelievi forzati e a un supporto clienti che definire scadente è un complimento."English version: A TOTAL DISASTER – Incompetence and Predatory Business PracticesI strongly advise everyone against giving a single cent to this company. It is a lethal combination of technical incompetence and a total lack of respect for the customer.During my trip, I was left completely stranded despite having paid twice for roaming. I wasted hours in chat with an embarrassing support team that was unable to resolve a simple APN configuration issue. After empty promises of 'technical checks' and 'callbacks' that never happened, the service remained non-existent. They are literally selling air.Even more serious is the systematic and unauthorized reactivation of auto-renewals without any consent. This is a recurring issue: I already had to intervene back in August to stop these forced charges. These are clearly predatory 'strategies' designed to siphone money from customers in a deceitful way.The peak of the absurdity was my attempt to get a refund for the €20 stolen for services never used. I was told I was speaking to a 'live agent' when it was glaringly obvious I was dealing with a chatbot programmed to give pathetic, canned responses. The ultimate insult to my intelligence? The agent dared to blame my 'poor connection' for the issues, while I was typing from a PC on a rock-solid fiber optic network.Beyond the financial loss, they will waste hours of your time and mock you with childish excuses. Stay far away: this is a company that survives on forced withdrawals and a support system that 'substandard' would be a compliment to.
AND PROBLEM WITH LYCA SUPPORT IS APPEARING AGAINI leaved my first negative review month ago, and what do you all think? They didn’t fixed anything at all! Same mistake while I’m trying to renew my plan with MY money! I gust receive errors while trying to do payment. App balance is enough for it. So, previous time operator from lyca helped me to pay for my plan, but this time they refused!! Conversation then and today was very similar, they asked me my name and birthdate (it didn’t match with one in my app because father if my boyfriend bought me sim, I’m not italian and didn’t have all the documents to just buy sim by myself) So, previous time customer service helped me, but now WHEN IT’S SAME PROBLEM they refused to help because I’m not an owner of card? So if there is this rules, why previous time operator didn’t said anything to me? What the hell going on? EVERYONE WHO THINK TO BUY SOME SIM IN ITALY JUST DON’T CHOOSE LYCA MOBILE! FOR SIMPLY SAVING YOUR NERVES AND MONEY (and now I think they are some SCAM service just to rob their clients and receive millions calls on their customer service line) THE MOST AWFUL EXPERIENCE WITH SIM-CARD AT ALL MY LIFE
I contacted customer service and spoke with Diana No. 005. She quickly resolved the issue and also provided me with further instructions for using my Lycamobile SIM card better. Thanks to Diana, and congratulations on the excellent service you provided.
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Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
