Terrible experience with this company in Italy. After purchasing an eSim through their website, I received it via email and activated it using the QR code. Signal was received on my phone, and I proceeded with the required registration via their website, later receiving confirmation via email that the card had been successfully registered. (It is worth mentioning, I encountered issues with their website, which failed to register the eSim even after 10 attempts, last one luckily worked). However, their promised SMS containing the phone number never arrived, Lyca never activated the card, inactive to this day. Despite contacting customer service three times via phone, I received no solution, only excuses: "try registering again," "wait 24 hours," "wait another 24 hours,”. The email support is non-existent, I have sent several letters with no response. Stay away from this company, I will be requesting a chargeback via my credit card issuer for a non delivered product.--------March 18 ,2024 Update---------- :I eventually received an email confirming the registration of the eSim. However, despite briefly displaying a signal on my phone (on 16 March), the QR code failed to function properly as the added ESIM disappeared immediately. The suggestion over the phone from Lyca's customer was to purchase a new eSIM, which I found utterly outrageous. I demanded a refund to ascertain their commitment to customer satisfaction (let's see if they do). Overall, my interactions with this company resulted in over 60 minutes wasted on calls, they're completely useless with incompetent clerks that barely understand. I strongly advise against making purchases here. This represents the most egregious instance of poor customer service and inadequate "solutions" across the seven countries I've resided in.--------April 06,2024 Update---------- :Lyca mobile NEVER refunded me. They scammed me out money.
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Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
