I bought a 84-day package (28 x 3) on Lycamobile app value 24 euros. They saved my bank card information.When the package expired, I continued to buy the 168-day package ((28 x 6) value 45 euros.But at the same time, I'm supprise discovered that Lycamobile automatically withdrew 9.99 euros from my account WITHOUT MY PERMISSION. This amount completely did not match any of the packages I had paid.When I complained to Lycamobile's customer service department, they answered evasively and did not resolve the issue, nor did they refund me.After much nagging and many times complaining by mail and phone, they absolutely did not refund me at all!How can I resolve that and recupere my money? Do they do this with their millions of customers or just newbies like me?
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Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
