I purchased an eSIM from Lyca Mobile Italy and followed all their steps: registration, providing documents, etc. I even received confirmation emails with Order ID, ICCID and PUK. BUT I did not receive the QR code nor the SM-DP+ address & Activation Code needed to install the eSIM on my iPhone.I’ve emailed, called, and tried every support option available. No response. The online account has no option to download the missing QR details. Customer service is silent. This is unacceptable.I paid for the eSIM, but I have received zero usable product. Lyca Mobile’s instructions say the QR code will be sent, but in practice they haven’t followed through.If you are thinking of buying an eSIM from Lyca Mobile Italy, beware: unless you’re lucky, you may end up paying for a service you can’t use, with no customer support to help you.I demand that Lyca provide my QR code or SM-DP+ / activation code immediately, or refund me without further delay.Update: I finally spoke with customer support, and they informed me that they couldn’t resend the QR details. I will need to purchase the eSIM again. However, they were helpful and submitted a refund request on my behalf. I am now waiting for the refund amount to be returned to my bank account before attempting to buy the eSIM again. I will provide an update once I receive the refund.
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Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
