A deduction was made from my account without any prior notice, prompting me to file a claim with my bank for confirmation. The next day, my account was suspended, and I couldn't make calls or send texts. When I reached out to the support team, they insisted I make a payment, which I did immediately. The representative assured me that I would receive a reference number and that my account would be reinstated within 48 hours. However, it has been 72 hours, and no one is answering my calls or addressing my requests. After waiting an hour, my call disconnected, and I received no response to my email. Who can I turn to for assistance? I strongly advise considering all options before switching to this service.
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