Review Time
One star is still too much. For over a month I’m trying to understand why Lyca is sending me payment reminders as I don’t have any running subscription. They don’t reply to the emails and on the phone they are switching me to non existent team that never picks up. Stay away, the cost of resolving issues with their incompetent customer support is much higher than paying a bit more with more reliable provider.
This is possibly the worst service quality and customer relations available. If you're looking to spend money on services that you won't receive, and a provider that shows no interest in resolving your issues, then this is the option for you! For serious customers, steer clear of this company at all costs. It's worth paying more for a different provider that genuinely cares about its customers by delivering the services you pay for!
A deduction was made from my account without any prior notice, prompting me to file a claim with my bank for confirmation. The next day, my account was suspended, and I couldn't make calls or send texts. When I reached out to the support team, they insisted I make a payment, which I did immediately. The representative assured me that I would receive a reference number and that my account would be reinstated within 48 hours. However, it has been 72 hours, and no one is answering my calls or addressing my requests. After waiting an hour, my call disconnected, and I received no response to my email. Who can I turn to for assistance? I strongly advise considering all options before switching to this service.
I am immensely thankful for the support I received in resolving my phone number issue. I encountered a problem with my phone's network, and thanks to the assistance I received, my phone number is now active again. Thank you very much! Wishing everyone happy holidays and a fantastic New Year!
Being a customer has been quite frustrating. My SIM card was damaged, and I attempted to swap my number online. Now, I can't make calls, and customer service claims my number doesn't exist, even though I've had it for seven years. It's quite disappointing. Customer service mentioned that the SIM swap option was disabled online, but I was still able to access it. Only an admin can resolve this issue, and there's no way to escalate it. I'm considering legal action due to the service I've received.
Without any prior notice, a deduction was made from my account, leading me to file a claim with my bank for confirmation before any payment was processed. The next day, my account was suspended, and I couldn't make calls or send texts. I reached out to the support team, and they insisted I make a payment, which I did promptly. The representative promised a reference number and said my account would be reinstated within 48 hours. Now, 72 hours later, no one is answering calls or addressing my requests; my calls are being forwarded with no response. After waiting an hour, the call disconnects. I emailed them as well, but there's been no reply. Who can assist me with this situation? I strongly recommend considering all options before switching to this service.
Claim your business profile now and gain access to all features and respond to customer reviews.
