Network is slow as hell and they've just turned off Mobile Hotspot for everyone without advance notice. They claim it's to 'ease congestion' though the network is still unacceptably slow, even after it's been disabled.They send SMS messages daily for rubbish offers; but couldn't be bothered to send any messages saying Mobile Hotspot was being disabled, or that the Terms & Conditions had been changed.I did finally get a message on 08/03/2025 regarding the change. This is about 40 days after the T&Cs were modified silently and somewhere between 7-20 days after it was switched off. The actual date that Mobile Hotspot was disabled depends on what rubbish customer service rep I got at the time, although the higher number is more likely as I'd been troubleshooting the Mobile Hostpot issue on and off for a couple of weeks, Absolutely the worst and slowest customer service of pretty much any company I've had the displeasure of dealing with.A subset of issues with dealing with this company include: • Gave me shockingly bad advice on how to get the best offers, wasting time and money buying multiple incorrect SIM cards • Stole over 40€ from my balance • Take weeks to answer basic customer support questionsUpdate - 15/03/2025Was notified of the reply yesterday from Lyca Mobile PT, responded very shortly thereafter by forwarding the two e-mails I'd previously sent to customer service from a week ago that have yet to be responded too.I also filled out the form Trustpilot sent which requested Name, E-mail Address, Reference, and Phone Number.Not holding my breath on any progress from these actions.Update - 20/03/2025The silence from Lyca is deafening. Not even a courtesy holding reply from my original customer support e-mails, or from the team that replied here last week.I still hold out zero hope of this company doing anything about either:* The speed of their network* Their customer service* Reversing the disabling of the mobile hotspotCurrently looking at Digi for mobile services, just need to find out if they're any better than these clowns and crooks.Update - 29/03/2025Now over 2 weeks from their reply to my review on Trustpilot and...nothing. No further replies or follow-up at all from that day.Absolutely disgusting service.
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