On September 24, 2025, at around 12:34 p.m., I contacted the customer support line to request my CVP code.After correctly providing all the security details and the confirmation code sent via SMS, I was taken aback by the attitude of the representative who answered the call: after confirming my data, he asked me again for my name, and when I replied, I was directly accused of not being that person, claiming that I was a man and demanding to speak with the real account holder.I politely explained that I have a naturally deep voice — I am a singer and a contralto — and that, despite that, I am a woman and the actual account holder. Instead of showing understanding or at least handling the situation with minimal empathy or respect and offering an apology, the representative repeatedly and harshly insisted that I was a man, deliberately addressing me as “sir,” even after several corrections on my part. When, faced with humiliation and frustration, I firmly reiterated that I was the account holder, he hung up on me, abruptly ending the call without completing the service.This behavior is discriminatory, disrespectful, and deeply offensive. It caused me significant emotional distress and anxiety. I was unjustly accused of lying, disrespected as a woman, and denied access to my own account information.I have still not received the identification of the representative responsible for this incident, nor have I received any response to the three complaint emails I sent to your dedicated complaints address — the first of which was written on the very same day. It has now been twelve days.Total indifference on your part?
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