After 2 years of abysmal service, being charged wrong amounts and refused reimbursements (even after I've repeatedly disabled automatic renewals), I have been trying for 2 days to get the portability code for my number. This has been a predictable run-around. The only way to get it is by calling customer service. Customer service claimed it had to be generated from scratch and this was my fault for not having registered my tax ID with my number (false, I had, which they subsequently admitted). Today I received a mysterious SMS saying the ticket was closed and to call customer service for information. I tried calling customer service at 17:50 local time and got the automated message that they were closed and to call back during their working hours of 09:30 to 18:30... Unbelievable. Sums up their abysmal service and borderline fraudulent practices. I want the portability code asap and to be done with this company.
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