I bought an eSIM from Lycamobile website.I procured an eSIM from the Lycamobile website, only to discover its incapability to facilitate calls. Upon engaging with customer service via chat, the agent apprised me of the eSIM's incompatibility with the iPhone 15 Pro Max, rendering it unusable with my device. Subsequently, I demanded a refund, only to be instructed to channel my request through email or their Instagram platform. Opting for the latter, I complied with their demand for my phone number and NIB number to initiate the refund process. Regrettably, since then, their responsiveness has been non-existent.
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