I had the worst experience ever. After being a customer for 2 years, I was forced to switch to other provider. Here is my story:1. I wanted to renew my yearly bundle of 120 euro. It worked for my wife, but for me it didn't and they switched me automatically to a monthly plan.2. After 1 month, when I tried to switch to yearly plan again, they had a bug on the site, and weren't allowing me to renew it. The site was redirecting me to a page for buying new sim card with a plan.3. After I payed for the plan, I got an email that a new sim card will arrive soon. (But I wanted to just renew my plan)4. I called right away their support, and an Indian girl was very rude to me, was interrupting me and then put me on hold. After 20 minutes on hold, she just hang up.I called again, and a guy told me to send then an email with proof of payment on their address and they will fix the problem.5. I didn't got anything or replies and After 2 days I received a new sim. I called the support again and a Indian girl told me: "And, what do you want me to do?". I told her that I want her to solve my problem. And then she hung up again.6. I did another 3 attempts to call, and a guy told me to send an email again and that everything will be solved in 8 hours. 7. After 5 days passed, still nothing got solved. I decided to use at least temporary the new SIM Card but SURPRISE !, My yearly bundle wasn't there either. I could not make calls both on my old sim and new sim. 8. I called the support again in a different language (hoping that this will change anything), and they said that a error happened, and the bundle isn't connected to my new sim. And told me to wait again. Also they told me to send again the email but in a different language.9. After 12 emails (none with any replies) and 7 calls, I realized that there will be no any changes and decided to switch to different provider. But SURPRISE AGAIN !. Different provider needs a kind of CVP code in order to port the number. And in order to get it, I need to call again the support or send an email. But I didn't have any minutes anymore. 10. In the end, I had just to buy the 3-rd Sim card and change the phone number in all the banks, insurances, apps etc. (Which took me another 4 days)I never had such bad experience with any services in my life. I would not recommend anyone.P.S: After 9 days I just got an email that my money will be returned in 7 days. Will still see.
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